Refunds, Terms and Conditions

Terms and conditions

Thank you for booking a tour using our booking software Anygude. We appreciate your trust in us and are looking forward to showing you the best that Europe has to offer. Payment needs to be recorded as paid to Anygude, an authorized agent of this Tour Operator/Activity Provider. Subsequently, it is Anygude that will appear on the customer’s credit card statement in a case of an online transaction/purchase.

 

Individuals

All tours are intended for the enjoyment of individual travelers. The tours are operated on a tips optional basis. Whilst it is not necessary for individual travelers to prebook their place, we strongly advise doing so. This fee covers the booking alone, and is not payment for the tour, which is provided by your freelance tour guide. Individuals presenting themselves at the start point are not subject to any charge unless a new customer is brought, or a special request is made.

Prebooking gives you priority onto the tour over guests with no reservation in the rare case a tour is oversubscribed and saves you from waiting in line upon presenting yourself before the tour to a Meeting Point Manager. However, we do require that you do so no later than 10 minutes before the start of the tour, after which point we reserve the right to allocate your place to somebody else. This is in the interests of fairness to all those wishing to participate on the tour, as well as to ensure their punctual start.
Your ticket and booking confirmation will be sent to you automatically by email upon successful completion of your order. If you do not receive this mail for any reason, you are asked to contact us as it may mean that your order has not been successfully processed. Please check your junk or spam folder first.

You should print your ticket or be ready to show it on your smart phone or tablet, and present it alongside valid photo ID before the start of your tour. If you do not have access to a smart phone or printer, please pay at the start point rather than prebook online. Whilst we will attempt to verify bookings for those who turn up without a valid printed ticket, we are not always able to do so and therefore make no guarantees. In this case you will be required to pay again.

Similarly, if you are unable to prove your student status, or are not under the age of 18 and traveling with a parent or guardian, you may be asked to pay the difference between a student and a regular ticket.

Your tour ticket includes your guide(s), and may includes transportation costs where specifically indicated. Food, beverages, incidentals, bathrooms, and anything else not specifically included in the tour price is not included.

CANCELLATIONS AND REFUNDS

Our Fault

We work very hard to ensure that all tours run as scheduled and enjoy a 99% success rate. When a tour cancels, and it is the fault of The Oranje Umbrella Company or one of the freelance guides we work with, we will refund your prepurchased ticket as well as offer up to 100% of the value of the original ticket price as credit towards the purchase of another tour as compensation. This credit cannot be used in any other way and will not be cashable.

Your Request

Should you not be able to attend your tour and need to cancel a tour booking letting us know at least 72 hours before your tour, we will cancel your ticket and credit you 50% of the purchase price towards the purchase of an additional future tour. We have a no refund policy, unless we are at fault for the cancellation of your tour.

Acts of God

We may not be held responsible should we be unable to offer a tour due to Acts of God, (tsunamis, earthquakes, volcanic dust clouds, extreme weather, etc.).

PARTICIPATION IS VOLUNTARY

Participation in the Ganja , Red Light Distrcit tour, or any other tour purchased on this website (oranjeumbrella.com, or with getyourguide.com any and all of our booking agents= is strictly voluntary and both your freelance guide and The Oranje mbrella reserve the right to deny participation to anybody for any reason at any time.

As in all human endeavors, there is a level of risk. We do our best to keep the risk to a minimum. The Oranje Umbrella Company, its contractors, parent and subsidiary companies, partners and employees assume no liability or responsibility for any injury, loss, damage or inconvenience sustained by any person using its services, nor to their property. By purchasing a ticket from this website or from Getyourguide.com or any other booking partner of ours you release the Oranje Umbrella Company from all responsibility for damages, loss, death, or other acts and the person purchasing this ticket assumes personal responsibility for the entire duration of the tour and afterwards.

PRIVACY

The Oranje Umbrella Europe will never sell your personal information to any third party. We reserve the right to use data given to us for marketing and research purposes. Pictures and video are allowed to be recorded without the expressed written consent of anyone taking a tour. By purchasing a ticket by this website (oranjeumbrella.com or, or getyourguide.com) you agree to allow our company to utilize your face if need be in promotional videos, photos,  or any other pertinent marketing material.

EMERGENCY CONTACT

The contact for all inquiries is that of our Head Office in Amsterdam at +31 645348492

RELEASE OF LIABILITY, WAIVER OF CLAIMS AND INDEMNITY AGREEMENT

In consideration of THE RELEASEES allowing me to participate in Oranje Umbrella Tours and permitting my use of their property, and other structures and equipment (hereinafter referred to as “the facilities”), and for other good and valuable consideration, the receipt and sufficiency of which is acknowledged, I hereby agree as follows:

TO WAIVE ANY AND ALL CLAIMS that I have or may in the future have against the RELEASEES and to RELEASE THE RELEASEES from any and all liability for any loss, damage, expense or injury, including death that I may suffer, or that my next of kin may suffer resulting from either my use of or my presence on the facilities DUE TO ANY CAUSE WHATSOEVER, INCLUDING NEGLIGENCE, BREACH OF CONTRACTOR BREACH OF ANY STATUTORY OR OTHER DUTY OF CARE, INCLUDING ANY DUTY OF CARE UNDER THE OCCUPIER’S LIABILITY ACT, R.S.B.C. 1996, c. 337, ON THE PART OF THE RELEASEES, AND ALSO INCLUDING THE FAILURE ON THE PART OF THE RELEASEES TO SAFE GUARD OR PROTECT ME FROM THE RISKS, DANGERS AND HAZARDS OF ADVENTURE ACTIVITIES REFERRED TO ABOVE;

I CONFIRM THAT I HAVE READ AND UNDERSTAND THIS AGREEMENT PRIOR TO SIGNING IT, AND I AM AWARE THAT BY SIGNING THIS AGREEMENT I AM WAIVING CERTAIN LEGAL RIGHTS WHICH I….MAY HAVE AGAINST THE RELEASEES.